Do you need help?
Do you have a question or comment? Email me at nina@scribeandcharm.co.uk or use the contact form and we will get back to you as soon as possible. ♡
FAQ
How do I upload my image?
It's super simple. You can upload your photo directly during the order process. A photo taken on your mobile phone will be absolutely fine, as long as it's well-lit and in focus!
What if my image isn't clear?
Usually we can make it work, but we want you to be happy with the result. So if the photo you've sent is problematic, we'll contact you via email before we start engraving.
How long does it take?
We're a small company and each piece is made with care. Usually we take 2 full working days for engraving and sending it off – and then the Royal Mail takes over. We aim for 5 working days from getting your image to you receiving it. If you send us a clear image from the start it will definitely help to speed things up ♡
Do I get a preview?
If you'd like a preview, let me know in the comments section when you order. We don't normally provide a preview, but if you request one, I'm more than happy to send you one. Rest assured, we always craft the artwork and engraving with great care and attention to detail to closely match the photo you’ve provided.